Abstract
The supply of high quality After-sales technical information which enables the dealer to efficiently repair and maintain the motor-car, is a vital part of task of ensuring customer satisfaction and customer retention. Re-engineering our processes and developing tools to compliment these we have significantly reduced both costs and production time. Service-Information types such as parts catalogues, repair manuals, electrical circuit information, labour times, have been tightly integrated through a powerful Object-Management-Engine (OME) supporting among other features, hierarchical tree-structures, hyperlinks, versioning, multilingual-variants as well as specific Product-Indexing(classification) and terminology.