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Six Sigma – Quality Assurance Program Used In Growth Of Process Efficiency And Client’s Satisfaction Level In Automotive Industry
CAR2011/CAR2011-1176

Authors

Christian Astalosch* - BMW Group AG, Germany
Cristian Soimaru - Transilvania University of Braşov, Romania
Mihaela Coldea - Transilvania University of Braşov, Romania

Abstract

This article is focused on presenting Six Sigma program, an assurance one which correctly used will determine satisfactory results regarding client’s satisfaction. In the beginning of the article it will be presented the targets that Six Sigma program involves in every department. After that, the dual focus of the program, the fundamental elements program levels and specific ways of thinking so that it could be understood and applied better the method. Further, the Design for Six Sigma concept will described and a comparison between it and Six Sigma will be made. In the end Six Sigma organization structure will be described.

Keywords: Six Sigma, Quality, Management, Efficiency, Automotive Industry

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